stages

it service management

Given the rapid evolution of the ITSM landscape, user education has never been more important. This stage will explore how to adapt with AI whilst keeping the customer at heart to improve efficiency whilst empowering and educating both customers and employees, ultimately reducing service desk strain and increasing new technology adoption rates.

Themes

• Empowering users to take control of their tech challenges with knowledge management
•  Adapting your ITSM landscape with AI to improve efficiency and productivity
• Utilising AI and Automation to complete mundane tasks and boost employee moral
• Maximising your ROI with internal and external skill development
• Implementing service management and product management integration prior to launching new tech initiatives
• Establishing frictionless and streamlined navigation across your user interface
• Enabling ticket deflection for agents to accomplish complex work with bigger impacts
• Transforming operations with full-stack observability