stages

Customer Contact Centre

In today’s competitive landscape, exceptional customer service is a key differentiator for business success. With increasing expectations for personalisation, seamless CRM management and around the clock availability, how can organisations effectively meet customer needs whilst maintain agent performance and productivity?

Themes

• Empowering agents through technology to drive customer satisfaction
• Balancing AI and the human toucn in the contact centre
• Streamlining contact centre efficiency with automation
• Exploring the changing role and business model of BPO’s
• Understanding the latest advancements in voice technology with AI
• Putting humans at the heart of your contact centre strategy
• Redefining the role of contact centre agents in the AI-driven era
• Finding the balance between automation and personalisation when using AI in the contact centre