stages

COLLEAGUE & CUSTOMER EXPERIENCE

As flexible workplace strategies start to settle, the rise of tools such as Agentic AI and Copilot continue to impact the way we communicate and collaborate with both colleagues and customers. As organisations advance their technology took stack to better equip teams and improve customer interactions, this stage showcases case studies, winning strategies and the latest tools to ensure organisations can embed AI innovation ethically, improve team collaboration and enhance customer experiences.

Themes

• Ensuring effective leadership through change and AI
• Understanding the rise of Agentic AI: The new workforce?
• Integrating platforms for more streamlined communications
• Finding AI-driven outcomes and tangible use cases
• Streamlining communication by integrating multivendor platforms
• Rethinking voice and video with emerging tools and integrations
• Redefining metrics to empower users, increase adoption and drive success
• Securing UC & CC systems: Why security is more crucial than ever?
• Ensuring digital tools are accessible for inclusive customer and colleague experiences