Tech Area

Colleague & customer experience

As flexible workplace strategies start to settle, the rise of tools such as Agentic AI and Copilot continue to impact the way we communicate and collaborate with both colleagues and customers. As organisations advance their technology tool stack to equip their teams and improve customer interactions, how can organisations determine where the value lies before investing?
 
DTX + UCX Manchester will feature a dedicated 'Colleague & Customer Experience' stage PLUS a 'Microsoft Technologies' stage for those looking to navigate the latest Microsoft platforms and capabilities, specifically around Teams and Copilot.
Cyber Security

 

Speakers

Themes


Understand the rise of Agentic AI: The new workforce?


Microsoft Copilot: Explore lessons learnt and best practice from early adopters


Advance voice, video and translation with AI


Integrate platforms for more streamlined communications


User empowerment: Redefine metrics for adoption and success


Improve accessibility and inclusivity for colleagues and customers


Implement AI for Workforce Management


Securing UC & CC systems: Why security is more crucial than ever?

 

Companies

You'll be in great company

 

 
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Reasons to attend

Get front row seats to inspiring keynotes and headline speakers

Learn hard-won tactics and hear case studies across colleague and customer experience

Get advice from technical experts on how to level-up your tech strategy and toolset

Connect with your peers during breakfast or lunch roundtables

See and demo the latest in UC and CC technology on the show floor

Grab a drink and network with your peers at a community meetup