Ahead of their attendance at DTX + UCX London 2026, 8x8’s UK Country Lead Matthew Dakeyne explains what the company is doing at the show.
DTX + UCX London takes places at ExCeL on 14th and 15th October, 2026.
Is Digital Transformation still an ongoing challenge for companies?
"With just months to go until the PSTN switch-off, plus AI and constant technological evolution, it's a period of disruption, but solutions are in plain sight. I'll discuss how organisations can manage the landscape with Dan Woods of Activate Group, Wednesday 1.25pm, Future of Employee and Customer Experience stage."
We live in the age of the startup and scale-up. As businesses expand and go multisite, if not multinational, how can they still deliver a consistent customer experience?
“It's glib to say AI is the answer; media stories show it can get experiences wrong. But AI with solid guardrails, alongside well-trained human agents, can deliver a great experience. We'll discuss this with an 8x8 customer in Thursday's morning session and demo the tools on our stand."
What's a surprising challenge still facing contact centre managers in 2026?
"Workforce management and staffing plans are still largely done on spreadsheets, costing planners and managers over 12 hours a week. We've announced a free workforce management solution built into our contact centre offering to fix that. We think 2026 is the year to retire the staff spreadsheet."
In 2026 what are event attendees and potential customers interested in?
"People want proof and real solutions, not product sheets and unverified claims. That's why our Power of You video series highlights customers and what works for them, not 8x8. We're launching the latest video, featuring a major UK business, exclusively at DTX."
Is AI passé now or is it still a talking point for contact centre leaders?
"AI isn't going anywhere, but we're past proof of concept. Businesses want tailored results. At DTX we're showcasing the latest AI Studio, our offering that lets people create their own solutions and agents without coding, and tweak them in plain conversational language, without costly development teams or review cycles."
